[Mimedefang] Mail Admin Question
bkamen at benjammin.net
Fri Aug 17 12:39:45 EDT 2012
On 2012-08-17 4:29 AM, Nathan Findley wrote:
> Is it generally accepted as being ok to directly contact the other servers email administrator in order to try to resolve an undelivered email? I am finding myself being berated by the other systems admin for my "unconventional" methods in trying to resolve the matter because I sent him an email asking him to look into the "connection reset by mail" message. I am a total newbie in this arena.
If someone is trying to send me email and my system (for some reason) is dropping connections, I'd want to know.
So I don't think a call is unreasonable.
If they are berating you for bringing a problem that appears to be on their system to their attention... yikes.
I would evaluate if I wanted to do business with such a company. I regularly encounter companies that have either had their email set up incorrectly... or they use a third party for email who isn't set up correctly. In those cases, be prepared for a lot of dumb grunts and "huh?" type sounds. Realistically, they should have their computers taken away before they hurt themselves or break the coffee cup holder.
Not a whole lot you can do for them.
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