[Mimedefang] Deadline for SPF records

[Daniel Taylor]

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Brenden Conte wrote:
| On Tue, 2004-08-10 at 13:55, Daniel Taylor wrote:
|
|> <snip>
|
|> Say your potential client sends the same e-mail from the same location
|> and your spam filter sidelines it because it triggered a couple minor
|> SA rules and was from a blackholed IP range.
|
|> Now your potential client thinks the mail went through, you know nothing
|> about it, and the business opportunity may well pass permanently because
|> the potential client thinks you just aren't interested in the business.
|> They are almost definitely offended by the non-response.
|
|> Which scenario works better for you?
|


| This assumes that:
| a) The user in question knows about and understand SPF, and why it
| didn't work and
| b) knows and understands email, and that the bounce they just received
| was not because our mail servers were broken or we run a shoddy service.
| c) no one checks their spam traps.

| If neither A or B are true, then you risk a lost potential client.
| (This, of course, assumes you are not dealing with 100% technically savvy
| client base)
| If C is true, thats more of a responsibility issue.

For A: if their ISP/Company has deployed strict SPF they should
have at least been briefed on it. Strict SPF is a requirement for
the reject scenario.

For B: People who don't understand e-mail get bounces all the time.
They'll do what they alway do, call their IT guy, who will kindly
and gently explain the situation to them. ;)

And as for C: Yep, and tell me with a straight face that it doesn't
happen all the time.

- --
Daniel Taylor          VP Operations            Vocal Laboratories, Inc.
dtaylor at vocalabs.com   http://www.vocalabs.com/        (952)941-6580x203
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