[Mimedefang] Mail Admin Question

[WBrown at e1b.org]

Nate wrote on 08/17/2012 05:29:51 AM:

> Is it generally accepted as being ok to directly contact the other 
> servers email administrator in order to try to resolve an undelivered 
> email? I am finding myself being berated by the other systems admin for 
> my "unconventional" methods in trying to resolve the matter because I 
> sent him an email asking him to look into the "connection reset by mail" 

> message. I am a total newbie in this arena.

If you have done everything you can on your end and have network dumps or 
some other evidence that it is at their end, then you will need their 
help. 

I get emails and phone calls routed through our service desk from 
outsiders (usually end users) about delivery issues.  Frequently, they are 
not even my fault (borked SPF, etc.) 

That being said, the call I hate the most is "I didn't get and email from 
someone!"  It's so much easier to track from the sending side.  If a 
cursory look doesn't find it I tell them to call sender to have it tracked 
from that end.



Confidentiality Notice: 
This electronic message and any attachments may contain confidential or 
privileged information, and is intended only for the individual or entity 
identified above as the addressee. If you are not the addressee (or the 
employee or agent responsible to deliver it to the addressee), or if this 
message has been addressed to you in error, you are hereby notified that 
you may not copy, forward, disclose or use any part of this message or any 
attachments. Please notify the sender immediately by return e-mail or 
telephone and delete this message from your system.